Customer Service
& Client Experience Excellence

Customer service is at the heart of Canada’s service-driven economy. This course is designed to instill the values and practices of exceptional client service, empowering participants to deliver consistently positive customer experiences across hospitality, retail, and office environments

Your Career Path Begins Here

Canadian standards

of customer service and client respect

De-escalation

Techniques and managing difficult customers

Building empathy,

Emotional intelligence, and active listening

Track Record

Personalizing service through tone, timing, and follow-up

Real-World Applications

Learners will be able to handle real-time customer queries, resolve conflicts professionally, and contribute to customer satisfaction and retention in any business setting. This training is especially beneficial for those looking to secure or advance in roles such as customer care agents, hospitality staff, and client service professionals.

Ideal For

Individuals seeking careers in hospitality, retail, tourism, call centers, or any customer-facing role.

Bonus Features

• Hands-on roleplays and case studies
• Guest lectures from customer service managers
• Certificate of Completion

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Our ekit SCHOOL courses

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