Office Administration
Fundamentals

In today’s diverse and multicultural workplaces, effective communication goes beyond language—it requires cultural sensitivity, emotional intelligence, and professional etiquette. This program is crafted to help learners confidently navigate communication in Canadian professional settings. Emphasizing both verbal and non-verbal cues, the course integrates etiquette, workplace norms, and cultural fluency essential for professional integration and success.

Your Career Path Begins Here

Document

Formatting, digital filing systems, and confidentiality protocols

Scheduling

Calendar management, and internal communication

Introduction

To Microsoft Office (Word, Excel, Outlook) and Google Workspace

Time management

Task prioritization, and administrative workflows

Real-World Applications

Graduates of this course will be prepared to take on administrative roles in any Canadian office setting. From handling sensitive documents to coordinating schedules and using essential digital tools, learners will contribute to workplace efficiency and professionalism.

Ideal For

Entry-level professionals, administrative assistants, receptionists, and anyone looking to enhance their office coordination skills.

Bonus Features

• Templates for resumes, memos, and office checklists
• Practice labs with MS Office and Google tools
• Certificate of Completion

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